Many small business owners do not know where to start when it comes to customer service. While you may have no direct experience with customer support, or maybe some, the best thing you can do for your small business is provide excellent customer service, and being a small business owner your ability to provide customer support is far easier than that of a big company. When it comes to providing excellent customer support you need to remember a few things.
The first thing to remember is to treat people how you like to be treated yourself. You know what it’s like when you call a big company with a service issue, you get put on hold and after some time you get the feeling that the individual you are dealing with does not really like their job. As a small business owner you will not have that problem.
You’ll soon discover that one of the things that is typically seen as a mark against small business, that is, the smallness of your organization is actually one of your great strengths when it comes to customer service. While you’ll never get to hide behind the blanket of ‘company policy’ you will actually be able to offer the person on the other end of the line real solutions that have all been approved by the company CEO, that is, you! You’ll find that when a customer can constantly deal with a single person, or even a very small group of people that he or she will start enjoying the personal attention and the ability to really communicate with the people who are doing the work.
Customer service is not as difficult as many people would have you believe. A lot of customer service involves simply communicating with your customers about where there orders are and when they will be delivered, or often times they may want to make some late changes, or add more to their order. All of this in general is positive. In actual fact you will find the majority of customer service issues are positive, and very few people get mean. When dealing with your customers, be adaptable and listen to their needs. Always try and remember your customer’s details, this way you will keep them happy.
Never give up on providing your customers with good service; sure you may not be able to do this around the clock, as you may not have the resources to do so. However when the doors are open you need to provide the best service you can, and when you do your customers will thank you for it by doing more business with you.
68% of people will quit doing business with companies that have poor customer service! Discover how to give great customer service – learn the keys to good customer service at http://hubpages.com/hub/How-To-Give-Great-Customer-Service
– Kale McClelland